Quality Service Management in Tourism and Hospitality
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Quality Service Management in Tourism and Hospitality
Description
The main purpose of this manual is to prepare students with comprehensive knowledge about the Quality Service Management in Tourism and Hospitality. The resource material covers the concept principles and strategies pertinent to the management of quality service in tourism and hospitality industry. This manual was subsequently made to address the need for a simple, organized and locally contextualized manual of the course. It consists of ten chapters with activities at the end of each chapter. It is hoped that this manual will serve and provide a learning and teaching aid to students and teachers.
ISBN: 978-621-418-280-0
Author/s: Van Mari Buslon, Grayfield T. Bajao, Rene D. Osorno
Copyright: 2023
Edition: First Edition
Number of Pages: 124
